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Dated June 24th 2021
| Data processor | Activity description | Processing countries | Products |
|---|---|---|---|
HighConnexion (1) |
Sending SMS communications and receiving the associated responses |
France |
Sarbacane |
SINCH (1) |
Sending SMS communications and receiving the associated responses |
Ireland |
Sarbacane |
CM (1) |
Sending SMS communications and receiving the associated responses |
Netherlands |
Sarbacane |
FRESHWORKS INC.(2)
|
Ticket management solution by email, allowing the follow-up of the discussions between our customers and our staff or the staff of our branch offices. |
United States of America Transfer under the protection of the European Commission's standard contractual clauses |
All services |
OVH
|
Server hosting dedicated to the products' applications |
France |
Sarbacane |
ASK Technologies *
|
Ticket management solution by instant messaging (chat) |
France / Belgium |
Websites |
Sarbacán Software SL from July 30th 2021 |
Customer relations, technical support |
Spain |
All services |
(1) The data processors involved in the SMS activities are implemented in case of a SMS service subscription or the use of the possible offered SMS credits.
(2) Freshworks inc / ASK Technologies: When our customers contact us through the available channels, whether from our products or our websites, the messages exchanged, including any attachments, are included in an exchange tracking ticket hosted on the provider's servers. These exchanges may include personal data, for example in cases of solicitation to solve a specific problem on a contact list. Messages (communications, newsletters, SMS) sent to our customers' recipients do not transit through the provider's servers.
Any changes regarding the addition or replacement of subsequent data processors shall be made under the conditions specified in the personal data treatment agreement or by special conditions, if applicable for the latter. Additional data processors may be required and shall be specified by name in the relevant service agreement.
